FAQ

General

What is Jrock Vault?
Jrock Vault is a bimonthly luxury subscription service that caters to Jrock and visual kei fans.  We work directly with Japanese musicians to create a mailbox experience where they can introduce themselves to you.  You’ll receive merchandise, music, and more!

When does Jrock Vault ship?
The box ships bimonthly (every other month.)  We ship in February, April, June, August, October, and December.  Exact shipping date may vary, but should ship around the 10th day of the month.  We will send you an e-mail to confirm shipment and provide the tracking number.

Is this official merchandise?
Yes!  We work directly with the artist and even pay market rate for certain items like CD’s.  Some of the goods are imported directly from Japan, and some goods we create in the United States in collaboration with the artist.

Why is Jrock Vault so expensive?
We work directly with the artist and even pay market rate for certain items like CD’s.  Most subscription boxes receive all of their items for free or at a deep discount, then charge the companies for marketing to you, but we decided that the box should help support the artists too.  We think it’s a pretty good value, especially when you factor in the exclusive nature of some items or shipping and shopping service fees when ordering from Japan.

Will we know the artist ahead of time?
We do not announce the artist until after we have shipped our boxes out to subscribers.  The artist will be announced as we begin an open order period for new subscribers.

How big is the box?
The full sized vault is 12″x 9″x 2″.  The box size may vary due to size of items included.  The mini vault uses a smaller box.

Shipping

Do you ship internationally?
Yes!  As long as we can legally ship to your country, we will ship there.  Unfortunately due to the cost, we cannot include international shipping for free.  Our website will calculate shipping price during checkout.

Is there tracking & insurance?
Yes, all packages are insured and tracking is included.  Tracking may not work for some international customers, but works in most countries.

How is the box packed?
Our boxes are packed and shipped at our warehouse in Texas.  Posters are rolled in plastic tubes, CD’s are wrapped with bubble wrap, and the rest of the box is packed with tissue paper.  The box itself is shrink wrapped before shipping to prevent water damage.

What if something is damaged?
If something is damaged please contact [email protected]  Please send pictures of the damaged items and we will do our best to replace them.  Please note that the shipping box itself may get damaged during shipping, though we’ve done our best to ensure it arrives in good condition.  Unfortunately we do not have control over how careful your postal carrier is with the box.

Account

How do I cancel my subscription?  
You can cancel your subscription by logging in to our website.  Click on “My Account”, then click on “Subscriptions, then select the subscription number or “view” button.  From there you can cancel your subscription.

How do I update my address?
You can update your address by logging in to our website.  Click on “My Account”, then click on “addresses.”  From there you can update your billing and shipping address.

Can I change my shirt size?
Not easily through our website without canceling and starting a new subscription.  You may want to e-mail [email protected] so we can process this change manually, that way you don’t lose your spot.  If you need to do this please let us know as soon as possible so that we can make sure we have the correct size to send you for the next box.

Return Policy

All sales are final.  If you would no longer like to receive Jrock Vault then please cancel your subscription before the renewal date.  In the event that a return of funds is necessary, please note that we are not responsible for any changes in currency exchange rates.